Frequently Asked Questions
Luxury Racket Club creates unique silver and gold fine jewelry inspired by the sport of tennis that will complement your style on and off the court.
Delivery
We, at Luxury Racket Club, are actively involved in every step of the packing, shipping and delivery process. Each work is carefully packaged by the artist or our employee. Helping our artists along the way and ensuring a smooth shipping process for you, we set artwork-specific packaging guidelines that all our artists and staff follow. The work is then entrusted to a specialist carrier.
It’s completely free for all orders within Europe that are over €100!
Each piece is packed in its own eco box, specially designed to fit the piece perfectly and protect it from damage during shipping. Our artists and staff are instructed on how to prepare the packaging for each individual item. Before shipping, we check the work and make sure it is properly protected.
How long does the delivery take and who takes care of the delivery?
Once payment is processed, delivery takes an average of 5-7 business days, allowing for packaging and shipping time. We use A1 postal services as they offer the fastest delivery options and insurance that covers the full value of the goods sent.
How do I track the progress of my product?
When you place an order, you will be provided with a tracking number. You can check up-to-date information on the movement of your shipment here: A1 post Tracking.
If you cannot find the original email containing your tracking number or have further questions about your purchase, please email us at luxuryracketclub@gmail.com or call us on +359 88 4082939 during our business hours (07:00 – 16:00 GMT), Monday through Friday.
Our goal is to provide you with the best possible products and a flawless, hassle-free and enjoyable experience. However, we are realistic and know that sometimes things may not go as expected… Jewelry that is made and offered by us can be returned and or exchanged within 14 days from the data of its purchase, according to article 55 , paragraph 1 of the Consumer Protection Act. By law, the trader is obliged to refund the amount for the purchased product within 14 days after receiving the product in good condition.
You have the option to return/exchange a piece of jewelry if: – the product has not been used or worn; – the packaging is in order and with an undamaged commercial appearance; – no broken or scratched stones; – no missing details; – no crushed and deformed elements; – no damaged fasteners. How does recovery work? You will be refunded once the work is returned to the store. Who pays for the return costs? Custom orders are non-returnable! The costs of returning the product are borne by the buyer.
What should I do if the size of the purchased jewelry does not match?
If you discover this within 14 days of the date of purchase, you may exchange the item by providing the Certificate of Authenticity issued at the time of purchase.
Can I exchange a piece of jewelry?
An item can be exchanged for another item/voucher once within 14 days from the date of purchase, provided a Certificate of Authenticity and receipt is presented, if the item is in its original condition and if it was not purchased under promotional conditions . You could make an exchange of the same or higher value by paying extra.
The production guarantee of all offered jewelry is 2 years.
A factory defect is any damage that is not caused by mechanical impact and is inherent in the manufacture of the item. It is necessary for a jeweler to inspect and evaluate the causes. If it is found that there is a defect in material or workmanship, your complaint claim will be satisfied.
How do I determine the size I need?
To determine the required size of your jewelry, please see the following Appendices:
